CloudEx Inc. ("we", "us", or "our") operates the app "Virtual Tour Pro" (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described in this policy.
1. Our Approach
Virtual Tour Pro lets you link 360° photos and panoramas taken with your phone, or photos from your own 360° camera, into virtual tours you can walk through from room to room. Capturing, stitching, editing tours, and exporting all happen entirely on your device. There is no account to create. The tours you make are yours. They are stored on your device, and we never view, collect, upload, or send them to our servers. Specifically, we have no access to any of the following:
- Photos you take, photos and panoramas you choose, or anything your camera sees
- The contents of your tours (scenes, hotspot text, links and photos, floor plans, background music and narration, logos, and edits such as blurring)
- Web pages, ZIP files, videos, images, and backup files you export
Your photos and tours leave your device only when you export or share them yourself (Section 4).
2. Camera, Sensors, and Photos
- Camera: The camera is used only while the "Shoot 360°" capture screen is open. When you close the capture screen, the App releases the camera.
- Motion sensors: While capturing, the App uses your device's orientation sensors (such as the gyroscope) to record which direction each photo was taken in and to guide you to the next position. When viewing tours, they are also used for looking around by moving your phone (gyro and VR). Sensor readings never leave your device.
- No location: The App does not request location permission and does not record where photos were taken.
- Choosing photos: Photos from your gallery are read through Android's photo picker, only the ones you choose, and copied into the App's private storage on your device. The App never scans the photos on your device.
- Photo metadata: Because images are redrawn when exported, metadata (EXIF) such as the location where a photo was taken is not included in exported files.
3. AI Erase (Downloading the AI Model)
- "Erase with AI" removes things such as your feet or a tripod from a photo by filling the area to match its surroundings. All processing happens on your device; your photos and tours are never sent anywhere.
- The first time you use this feature, and only after you agree on a confirmation screen, the App downloads the AI model (MI-GAN, about 28 MB) directly from its publisher's page on Hugging Face (a site operated by Hugging Face, Inc.). The download does not pass through our servers.
- The only information sent to Hugging Face for this download is what any ordinary file download involves (such as your device's IP address). It does not include your photos or any information that identifies you.
- The downloaded model is stored in the App's private storage on your device and is not included in Android's backup to your Google account.
- The filled-in area is drawn by AI and may not match what was actually there.
4. Exporting and Sharing
- Web pages (a single HTML file or a ZIP), videos, 360° images, images, and tour backups (ZIP) are written only to the destination or app you choose. Once shared, they are handled under the policies of wherever you shared them.
- Exported web pages contain nothing that sends information about their viewers to us. By default, a small credit link to the App's website appears in a corner of the page (Premium can remove it). Links you add to hotspots open only when a viewer taps them.
- When you publish or share exported files, please respect the privacy of other people, such as faces or name plates that appear in your photos (you can blur them with "Hide" in the App).
5. Information We Collect
5.1 Information Collected Automatically
- Anonymous crash reports: We use Firebase Crashlytics. When the App crashes, it collects the stack trace, device model, OS version, and app version. It does not include personally identifiable information or the contents of your photos or tours.
- Purchase information: To verify your one-time "Premium" purchase, we use the purchase token issued by Google Play. We never receive payment details such as your credit card number.
- List of our other apps: To introduce our other apps, the App downloads their names, descriptions, and icons from our content server (static files on Cloudflare Pages). This request contains no personal data from the App. As with any visit to a web server, the server receives your device's IP address because of how the internet works. Tapping an app in the list opens its page on Google Play.
5.2 Information Stored Only on Your Device
- Tours: Scene photos, hotspots, descriptions, floor plans, background music and narration, and logos are stored in the App's private storage on your device. Deleted tours move to the trash and are deleted automatically after 30 days.
- App settings: Settings such as quality, capture mode, and theme, along with a camera angle-of-view correction (calculated per device to improve stitching), are stored on your device.
- AI model: As described in Section 3, stored on your device only if you download it.
- Android backup: If backup is turned on in your device settings, Android may include the App's settings and purchase status in the backup to your own Google account. Tour photos, the trash, and the AI model are excluded because of their size (you can move tours with "Backup" under "Export & share"). When you transfer data directly to a new device, tours and the AI model may also be transferred. This is done by Android, and we have no access to its contents.
- When you uninstall: Uninstalling the App or clearing its data deletes the tours, trash, settings, and AI model in the App's private storage. Files you have exported and saved remain until you delete them.
5.3 Information We Do Not Collect
- Photos, panoramas, the contents of your tours, or anything your camera sees
- Location
- Name, email address, phone number, or contacts (the App has no account registration)
- Advertising ID
- Browsing history, network traffic, screen contents, or the contents of other apps
5.4 Permissions the App Requests and Why
- Camera (CAMERA) — Used to take photos in "Shoot 360°". Used only while the capture screen is open.
- Internet (INTERNET) / network state (ACCESS_NETWORK_STATE) — Used only for anonymous crash reports, verifying purchases on Google Play, in-app reviews and in-app updates, downloading the list of our other apps, downloading the AI model (Section 3), and showing this Privacy Policy in the App. Creating, stitching, and exporting tours do not require an internet connection.
- Google Play billing (com.android.vending.BILLING) — Used to buy and restore the one-time Premium purchase.
Because photos are loaded through Android's photo picker, the App does not request permission to access your photos or storage.
6. How We Use Information
We use the limited information we collect only to:
- Operate and maintain the Service
- Verify Premium purchases
- Diagnose and fix crashes
- Respond to support requests
- Comply with applicable laws
7. Third-Party Services
Virtual Tour Pro uses the following third-party services. Each has its own privacy policy.
- Firebase Crashlytics (Google LLC) — anonymous crash diagnostics
- Google Play Billing (Google LLC) — the one-time Premium purchase. Payment is completed on Google Play, and we receive only the purchase token
- Google Play In-App Review / In-App Updates (Google LLC) — rating and updating the App without leaving it. Handled by Google Play
- Cloudflare Pages (Cloudflare, Inc.) — delivery of the list of our other apps (static files)
- Hugging Face (Hugging Face, Inc.) — delivery of the AI model used by "Erase with AI" (Section 3; only if you agree the first time you use it)
Virtual Tour Pro does not share your data with advertising networks and does not collect the advertising ID.
8. Data Retention
- Crash reports: kept for 90 days, then deleted.
- Support emails: kept for 12 months after the last exchange, then deleted (unless required by law).
- Tours, settings, and the AI model on your device: kept until you delete them, uninstall the App, or clear its data. Tours moved to the trash are deleted automatically after 30 days.
9. International Data Transfers
We are based in Japan. The infrastructure used for crash diagnostics, delivering the list of our other apps, and delivering the AI model may be located in various countries. When you use the Service, the minimal information described above may be processed outside your country of residence under standard contractual safeguards.
10. Your Rights
Depending on where you live (such as the EEA, the UK, California, or Japan), you may have the right to request access to, correction of, or deletion of the limited information we hold. You can:
- Delete tours and scenes in the App at any time, and delete the tours, settings, and AI model on your device by uninstalling the App or clearing its data
- Revoke the camera permission at any time in your device settings
- Choose not to use "Erase with AI" (the AI model is never downloaded unless you use it)
- Contact us below with any request regarding information we hold
11. Children's Privacy
Virtual Tour Pro is not directed at children under 13 (or the minimum age that applies where you live). If we learn that we have inadvertently collected information from such a child, we will delete it promptly after being contacted.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published at this URL with its effective date. We will also notify you in the App of significant changes when appropriate.
13. Contact Us
For privacy questions, data requests, or concerns, please email .
CloudEx Inc. (Japan)
Effective Date: October 26, 2026